HostUp

HostUp Status

All Systems Operational

99.99% uptime over 90 days

Active Incidents

In ProgressSince June 30, 2026

IPv4 pool near exhaustion — limited IP changes and slower VPS provisioning

Since June 30, 2026, the subnet selector under Change IP in the network tab has limited availability, and in some cases new VPS provisioning is taking a little longer than usual.

Root cause: our available IPv4 pool is near exhaustion. A transfer of an additional /20 (4,096 IPs) is in progress, but it is taking slightly longer than expected.

Expected to be resolved around July 12–15, 2026.

Latest Post-Mortem

26 March 2026I/O Degradation26m

VPS - RL1 Node 2 — I/O Storm Caused by krbd Sparse-Read Bug (CVE-2026-23136)

A brief network disruption triggered a known kernel bug in the Ceph storage client (krbd), causing an unrecoverable I/O retry loop that stalled all ~65 VMs on this node. No data was lost.

Timeline
00:36

First occurrence overnight. We recovered the node but didn't identify the root cause

17:40

It happened again. Server load hit 680+, kernel logs flooded with CRC checksum errors across all OSD connections simultaneously. Storage I/O completely stalled

17:45

Throttled the link to 2 Gbit with tc to break the retry loop. CRC errors stopped immediately

17:50

Identified the bond hash was set to layer2 instead of layer3+4, funneling all inbound traffic through one 10G NIC

17:55

Started migrating VMs to other nodes

18:06

All VMs restored. VMs that went read-only were rebooted to clear filesystem state

Impact

About 65 VMs on Node 2 had disk I/O stall completely. Some guest filesystems went read-only as a protective measure. All VMs were restored with no data loss.

Root Cause

The incident had two contributing factors:

Network bonding imbalance: This node's bond was configured with layer2 hashing, which selects the outgoing NIC based on MAC address. With only two endpoints (server and switch), inbound traffic landed almost entirely on one 10G NIC. During a Ceph deep scrub, the increased read traffic was enough to cause packet drops and CRC failures on the saturated link.

Kernel bug (CVE-2026-23136): When the CRC errors caused libceph to drop and reconnect OSD connections, a bug in the kernel's sparse-read state machine prevented recovery. On reconnect, the client misinterpreted new OSD replies as continuations of previous failed operations, causing every retry to fail immediately and trigger another reconnect. This created a self-sustaining loop that could not resolve on its own.

Because krbd handles all VM storage through a single kernel process, this loop affected every VM on the node simultaneously. With librbd (QEMU's userspace Ceph client), each VM maintains independent connections — the same bug does not exist in the userspace client, and even a connection failure would only affect the individual VM.

Resolution
  1. Throttled the link to 2 Gbit to break the retry loop
  2. Fixed the bond hash policy from layer2 to layer3+4
  3. Migrated VMs to other nodes and rebooted those in read-only state
  4. Rebooted the node to clear stale kernel Ceph state
Preventive Measures
  • All nodes confirmed on layer3+4 bond hashing — this was the only node still on layer2
  • Migrated all nodes from krbd to librbd (QEMU) on March 28. With librbd, connection faults are isolated per VM and the kernel sparse-read bug is not in the code path. Done via live migration with no downtime

Scheduled Maintenance

ScheduledJuly 7, 2026 — 18:10–18:40

Control panel — brief maintenance window (VPS only)

On July 7, 2026 between 18:10 and 18:40, the VPS section of the control panel may be unavailable for a brief period of up to 5 minutes. This only affects the control panel itself — your VPS instances continue to run normally, and other services (web hosting, email, DNS) are not affected.
May 9–10, 2026Completed

Cluster 1 — Migration to explicit VLAN tagging

All affected VPS instances on Cluster 1 have been migrated from native/untagged VLAN to explicit VLAN tagging, bringing the design in line with the newer cluster. Each VPS saw a brief 5–10 second network interruption during its individual migration. The intermittent ARP/MAC-related connectivity issues seen on very low-traffic VPS instances should now be resolved.

Completed

VPS - RL1 — Migration from krbd to QEMU librbd

All VMs were live-migrated with no downtime. All nodes now run librbd.

Website & Portal

Operational

agent

Operational

API

Operational

cloud.hostup.se

Customer portal

Operational

hostup.se

Operational

webmail

Operational

Web Hosting - cPanel

Operational

delta

Test site

Operational

lambda

Test site

Operational

mu

Test site

Operational

omega

Test site

Operational

pi

Test site

Operational

srv11

High-frequency cPanel

Operational

Web Hosting - ApisCP (Legacy)

Maintenance

epsilon

Test site

Maintenance

eta

Test site

Operational

orion

Test site

Operational

theta

Test site

Operational

zeta

Test site

Operational

VPS - RL1

Stockholm Älvsjö datacenter

Operational

Node 0

Legacy node

Operational

Node 4

HA cluster node

Operational

Node 5

HA cluster node

Operational

Node 6

HA cluster node

Operational

Node 7

HA cluster node

Operational

Node 8

HA cluster node

Operational

Node 9

HA cluster node

Operational

Node 12

HA cluster node

Operational

Node 13

HA cluster node

Operational

Node 16

HA cluster node

Operational

Node 23

HA cluster node

Operational

Node 25

HA cluster node

Operational

Node 26

HA cluster node

Operational

IPv4 Gateway

IPv4 routing

Operational

IPv6 Gateway

IPv6 routing

Operational

VPS - RL2

Stockholm Älvsjö datacenter

Operational

Node 1

Hypervisor

Operational

Node 2

Hypervisor

Operational

Node 3

Hypervisor

Operational

Node 4

Hypervisor

Operational

Node 5

Hypervisor

Operational

Node 6

Hypervisor

Operational

Node 7

Hypervisor

Operational

Node 8

Hypervisor

Operational

Node 9

Hypervisor

Operational

Node 10

Hypervisor

Operational

Node 11

Hypervisor

Operational

Node 12

Hypervisor

Operational

Node 13

Hypervisor

Operational

Node 14

Hypervisor

Operational

Node 15

Hypervisor

Operational

Node 16

Hypervisor

Operational

Node 17

Hypervisor

Operational

Node 18

Hypervisor

Operational

Node 19

Hypervisor

Operational

Node 20

Hypervisor

Operational

Node 21

Hypervisor

Operational

Node 22

Hypervisor

Operational

Node 23

Hypervisor

Operational

Node 24

Hypervisor

Operational

Node 25

Hypervisor

Operational

Node 26

Hypervisor

Operational

Node 27

Hypervisor

Operational

IPv4 Gateway

IPv4 routing

Operational

IPv6 Gateway

IPv6 routing

Operational

VPS - Remote Ryzen

Operational

Node 1

Hypervisor

Operational

Node 2

Hypervisor

Operational

Node 3

Hypervisor

Operational

Node 4

Hypervisor

Operational

Node 5

Hypervisor

Operational

Node 6

Hypervisor

Operational

Node 7

Hypervisor

Operational

Node 8

Hypervisor

Operational

Node 9

Hypervisor

Operational

Node 10

Hypervisor

Operational

Node 11

Hypervisor

Operational

DNS

Cloudflare whitelabel anycast nameservers

Operational

primary.ns.hostup.se

Cloudflare anycast

Operational

secondary.ns.hostup.se

Cloudflare anycast

Operational
OperationalDegradedPartial OutageMajor OutageMaintenance

Past Incidents

ResolvedMay 12 – June 22, 2026

Network upgrades — new transit links and intelligent routing

The new transit connections with Arelion and RETN are now live and fully in production, giving us better route diversity and shorter paths to many international destinations.

On June 22, 2026, our IRP (Intelligent Routing Platform) finished rolling out. Traffic is now automatically sent out via the transit that delivers the best latency per destination /24. It may take another day or so for the full benefits to surface as the IRP continues to measure and tune routes.

No service interruption occurred during either change.

ResolvedMay 10, 23:136 min

VPS - RL2 — Node 7 brief outage and RAM replacement

Node 7 (pve-7) restarted between 23:13 and 23:19 following a hardware issue. We took the node out of production for maintenance and replaced all of its memory sticks. It is now being tested and brought back into production.

June 2026

ResolvedDuration: 21 min

Node 8 (RL2)

No packets returned by host

29 Jun 2026, 11:10
ResolvedDuration: 1 min

orion

Timeout (no headers received)

27 Jun 2026, 03:48
ResolvedDuration: 14 min

Node 8 (Remote Ryzen)

No packets returned by host

24 Jun 2026, 21:36
ResolvedDuration: 0 min

Node 21 (RL2)

No packets returned by host

21 Jun 2026, 01:29
ResolvedDuration: 0 min

lambda

Status 525

15 Jun 2026, 20:14
ResolvedDuration: 3 min

lambda

Status 525

15 Jun 2026, 19:27
ResolvedDuration: 3 min

delta

Status 522

12 Jun 2026, 12:33
ResolvedDuration: 0 min

Node 18 (RL2)

No packets returned by host

8 Jun 2026, 15:41
ResolvedDuration: 0 min

Node 15 (RL2)

No packets returned by host

8 Jun 2026, 15:41
ResolvedDuration: 0 min

Node 2 (RL2)

No packets returned by host

8 Jun 2026, 15:41

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